Shipping & Returns

WHERE FUNCTION MEETS STYLE
Shipping
Standard shipping within the UK

For UK (excluding Channel Islands and The Isle of Man) orders under £100 delivery is £5.

Next day delivery is available on request at a cost of £10, please place your order before midday. Orders placed after midday on a Thursday, at the weekend or on a Bank Holiday will be processed the next working day to arrive the following working day.

Europe (including Channel Islands and Isle of Man)

Cost of Bag: £15
Cost of accessories (when shipped separately from a bag): £10

Please note local customs and duties charges may be additional to the shipping costs and are the responsibility of the customer.

Rest of the World
Cost of Bag: £25
Cost of accessories (when shipped separately from a bag): £15

Please note local customs and duties charges may be additional to shipping costs and are the responsibility of the customer.

Returns
If you wish to return your item for any reason, please email us at: hello@nancyandfrank.com within seven days of receiving your order.

If seven days have passed since you received your order, unfortunately, we will not offer a refund or exchange.

Next, simply return the item or items to us in their original condition and packaging (within seven days of our email response). Please include a note with your name, order number and reason for return. All items returned to us are at your own risk and expense so we recommend using a recorded service.

Refunds are to the value of the items purchased and do not include postage and packaging.

Items purchased in a bundle cannot be split for return - all items in the bundle must be returned unused and in original condition.

International orders are final sale No returns accepted.

Please note that we cannot accept the following returns:

Items that have been used
Items that have been damaged
Any item that we deem not to be re-saleable

Faulty items
Please note that we are unable to refund or exchange products that are faulty due to misuse or external factors not relating to the manufacturing of the product.

On receipt of a returned item, we will assess its condition and contact you within seven days with an outcome. A replacement or refund will be issued where appropriate. Please note that we do not accept responsibility for items that fail to reach us so please be sure to obtain a proof of posting.

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