Shipping & Returns

WHERE FUNCTION MEETS STYLE
Shipping
Standard Shipping within the UK

For UK orders under £100, delivery is £10.
Free Delivery on orders over £100.
Cost of accessories (when shipped separately from a bag) is £4.

Europe

Cost of shipping bag is £15.
Cost of shipping accessories (when shipped separately from a bag) is £10.
Free delivery on accessories when ordered and shipped at the same time as a bag.

Please note local customs and duties charges may be added to shipping costs and are the responsibility of the customer.

Rest of the World

Cost of shipping bag is £25.
Cost of shipping accessories is £10.

Please note local customs and duties charges may be added to shipping costs and are the responsibility of the customer.

Returns
If you wish to return your item for any reason, please email us at: hello@nancyandfrank.com within fourteen days of receiving your order.

If fourteen days have passed since you received your order, unfortunately, we will not offer a refund or exchange.

Next, simply return the item or items to us in their original condition and packaging (within seven days of our email response). Please include a note with your name, order number and reason for return. All items returned to us are at your own risk and expense so we recommend using a recorded service.

Refunds are to the value of the items purchased and do not include postage and packaging.

Items purchased in a bundle cannot be split for return - all items in the bundle must be returned unused and in original condition.

International orders are final sale. No returns accepted.

Please note that we cannot accept the following returns:

Items that have been used
Items that have been damaged
Any item that we deem not to be re-saleable

Faulty items
Please note that we are unable to refund or exchange products that are faulty due to misuse or external factors not relating to the manufacturing of the product.

On receipt of a returned item, we will assess its condition and contact you within seven days with an outcome. A replacement or refund will be issued where appropriate. Please note that we do not accept responsibility for items that fail to reach us so please be sure to obtain a proof of posting.

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