Terms & Conditions

This page, informs you about the legal terms and conditions on which we sell the items listed on our website.

These terms will apply to any contract between us for the sale of items to you. You should read these terms and conditions carefully before ordering items. We reserve the right to change these terms and conditions from time to time and without notice. You will be subject to the terms and conditions in place at the time of your order.

You acknowledge that all communications will be via email.

Please note that by placing an order you confirm that you have read these terms and conditions and are bound by same.

We are registered in England and Wales under company number 10890747. Our registered office is ALP Accounting, 5 High St, Sileby, Loughborough LE12 7RX.

“We” and “us” means Nancy and Frank Limited.

You can only place an order if you are acting as a consumer and capable of entering into a legally binding contract. You agree that the items are not for resale or to be used for business or commercial purposes.

Prices are as per our website and are liable to change at any time. Any such change will not affect a confirmed order. Delivery costs are set out in the Shipping section of our website.

In the unlikely event that one of our items is incorrectly priced, we will contact you confirming the correct price and providing the option to cancel or proceed with the order. If the pricing error is obvious, we are not obligated to provide the item to you at the lower incorrect price.

Full payment is required at the time of placing your order and we will keep you updated with regards to estimated delivery times.

We will not be liable for any failure to perform as a result of events outside our reasonable control. This includes but is not limited to strikes, industrial action, riots, acts of terrorisms, war or threat thereof, pandemic, fire, flood, storm, act of Government(s) or the inability to use transportation or telecommunications networks.

In such an event, we will use reasonable endeavours to meet our obligations as soon as reasonably possible.

Participants are deemed to have accepted these terms and conditions.

We reserve the right to award a substituted prize if the stated prize becomes unavailable.

Our decision is final and we reserve the right to avoid, cancel or amend the competition.

The Prize must be accepted as awarded and is non-transferable, non-exchangeable and there is no cash value.

All contracts shall be governed by English law and any dispute arising out of or in connection to a contract shall be subject to the jurisdiction of the English courts.



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